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Refund Processing and Delivery for Elite Account

How is the refund processed and delivered to me (Elite Account)?
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zosia
Updated 3 months ago

  • The refund is processed with your third regular payout.
  • It will be delivered using the same payment method as your regular trading profits.
Additional Points to Bear in Mind:

  • KYC Verification: Before any payment is made, including the refund, you must complete the KYC (Know Your Customer) verification process.
  • Payment Method: Ensure your payment details are up-to-date in your account settings to avoid any delays.
  • Notification: You will receive an email notification once the refund has been processed.
  • Processing Time: Depending on your payment provider, it may take a few business days for the refund to appear in your account.
  • Support: If you encounter any issues or have questions about your refund, contact our customer support team for assistance.
By keeping these points in mind, you can ensure a smooth and timely refund process.


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