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KYC (Know Your Customer)

What is KYC Verification and why is it needed?
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zosia
Updated 3 months ago

KYC Verification for Elevating Traders


Before granting simulated funded accounts or processing payouts, successful completion of KYC verification is required.

What is KYC verification?
  • KYC (Know Your Customer) verification requires traders to provide personal identification documents to verify their identity.
Why is KYC verification necessary?
  • It's necessary for regulatory compliance and to ensure the security and integrity of our platform, helping to prevent fraud, money laundering, and other illicit activities.
What documents are required for KYC verification?
  • Typically, you need to submit a government-issued photo ID (such as a passport or driver's license) and proof of address (such as a utility bill or bank statement).
How do I submit my KYC documents?
  • You can upload your KYC documents directly through our secure online platform or email them to our support team support@elevatingtraders.com.
How long does KYC verification take?
  • Verification usually takes 1-3 business days, but times may vary depending on the volume of submissions and document complexity.
What happens if my KYC documents are rejected?
  • If your documents are rejected, you will be notified via email with instructions on how to fix the issue. Common reasons for rejection include unclear or incomplete or wrong documents.
Why is my KYC verification taking longer than expected?
  • Processing times may vary due to high submission volumes, manual processing requirements, or additional scrutiny needed for certain documents.
What should I do if my KYC verification is delayed?
  • If verification is delayed, please be patient and allow additional time for processing. You can also contact our support team at support@elevatingtraders.com for assistance and updates.
What can I do to ensure a smooth KYC verification process?
  • Ensure all submitted documents are clear, legible, and comply with our requirements. Double-check that the information matches your account details to avoid delays.
Is there a way to check the status of my KYC verification?
  • Yes, you can check the status by contacting our support team at support@elevatingtraders.com. They will provide updates and assist you through the verification process.


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